Refund & Cancellation Policy

📋 Table of Contents

1. Overview 2. Free Trial 3. Subscription Payments 4. Refund Policy 5. Cancellation Policy 6. Plan Upgrade & Downgrade 7. Failure of Payment 8. Data Retention After Cancellation 9. Contact for Refund Requests 10. Policy Updates

Overview

Welcome to HomeoAI, a product of 18Pixels.

This Refund & Cancellation Policy outlines the terms under which payments, cancellations, and refunds are handled for our subscription-based software services.

By subscribing to HomeoAI, you agree to this policy.

Free Trial

We offer a 14-day free trial to help you evaluate the platform before making any payment.

💳 No credit card is required to start the trial

🔍 You can explore all major features during this period

🆓 No charges will be applied until you upgrade to a paid plan

💡 Recommendation:

👉 We strongly recommend using the trial period fully before purchasing.

Subscription Payments

HomeoAI operates on a subscription-based pricing model:

Plans are billed monthly or yearly
Payments must be made in advance
Access to features depends on the selected plan

Refund Policy

❌ No Refund Policy (Standard Case)

Due to the nature of digital software services:

🔒 All payments made are non-refundable

We do not offer refunds for:

Partial usage
Unused subscription periods
Change of mind after purchase

✅ Exceptional Cases (If Applicable)

Refunds may be considered only in rare cases such as:

Duplicate payment
Technical issue preventing service access (not resolved within reasonable time)

👉 All such cases will be reviewed individually by our team.

Cancellation Policy

You can cancel your subscription at any time
Cancellation will stop future billing only
You will continue to have access until the end of your current billing cycle
No refunds will be issued for the remaining period

Plan Upgrade & Downgrade

You can upgrade your plan anytime
Upgrades may be charged on a pro-rata basis
Downgrades will be effective from the next billing cycle

Failure of Payment

If payment fails:

Your access may be temporarily restricted
Continued failure may lead to account suspension

Data Retention After Cancellation

Your data may be retained for a limited period after cancellation
You can request data export before account closure
Permanent deletion may occur after a defined retention period

Contact for Refund Requests

If you believe you are eligible for a refund under exceptional circumstances, please contact us:

📧

Email

info@18pixels.com

📞

Phone

+91-9005416663

All requests will be reviewed within a reasonable timeframe.

10.

Policy Updates

We reserve the right to modify this policy at any time
Updates will be posted on this page with the revised effective date